Returns & Exchanges

Due to the perishable nature of our artisanal ice cream, we cannot accept physical returns; however, we are committed to ensuring you love every scoop and will offer replacements or refunds for any order issues.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 14 days of delivery if your order arrived damaged or melted.

• 2.
  Provide Documentation

  Include your order number and clear photos of the shipping box and dry ice packaging to help us improve our shipping process.

• 3.
  Quality Assessment

  Our team will review your claim to determine if a full refund or a complimentary replacement shipment is the best solution.

• 4.
  Resolution

  Once approved, refunds are processed to your original payment method within 5-7 business days, or a new tracking number will be issued for replacements.